This Privacy Policy Applies to all use of Protogel's services. By using the platform, you agree to this policy.
01What Information We Collect
ProtogelVarious types of information are collected when you register and use your account. This data is necessary to provide you with the best possible experience.
Personally identifiable information:
- Full name, date of birth, and nationality
- Email address & mobile number
- Home Address & Postal Code
- National ID or passport number (for KYC verification)
- Selfie or ID photo (if required)
Financial Information:
- Payment Method Details (Mobile Pay, Nagad, Rocket numbers)
- Transaction history and amounts
- Deposit & withdrawal records
Usage data:
- Which games or betting sections you use most
- Session duration & login history
- Device type, operating system & browser information
- IP address & approximate location
We never store your full payment card number or bank password. Payment details are processed directly through a secure payment gateway.
02How data is collected
Protogel Your information is collected through several methods. You should have a clear understanding of each one.
| Sources of Collection |
What Type of Information |
Purpose |
| Registration Form |
Name, email, mobile, address |
Account Creation & Verification |
| KYC Process |
National ID, photo |
Identity verification |
| Payment Gateway |
Mobile banking number |
Transaction processing |
| Cookies & Logs |
IP, browser, session |
Security & experience improvement |
| Customer support |
Chat & Email Messages |
Dispute Resolution & Records |
In addition to the information you provide voluntarily, certain technical data is collected automatically while you use the platform. This data helps maintain platform security.
03How Your Information Is Used
Protogel Your information is used only for specific, legitimate purposes. We never use your data unnecessarily.
- Account Management: To create, verify, and secure your account.
- Service delivery: To ensure betting, gaming, and payment services run smoothly.
- KYC & Legal Compliance: To verify your identity and comply with financial regulations.
- Fraud Prevention: To detect suspicious activity and keep your account secure.
- Service Improvement: To analyze user experience and improve the platform.
- Contact: To send you emails or SMS notifications about important updates, promotions, and support.
- Responsible Gaming: To detect unusual betting patterns and provide the necessary assistance.
If a decision is made using your data, you have the right to request an explanation. Simply contact our support team and we'll provide the details.
You can unsubscribe from promotional emails or SMS at any time. However, important account-related messages cannot be turned off.
04Who your information is shared with
Protogel Your personal information is never sold. However, data may be shared with third parties in certain specific circumstances.
- Payment Provider: Limited information is shared with payment platforms such as Mobile Pay, Nagad, and Rocket to verify transactions.
- KYC Service Provider: Approved third parties may be used for identity verification purposes.
- Legal Authority: Information may be disclosed to government authorities in response to lawful requests, in accordance with applicable laws of Bangladesh.
- Technology partners: Hosting and cloud service providers used to operate the platform, who are required to comply with our privacy policy.
Before sharing data with third parties, we ensure they maintain appropriate data protection standards. Your personal information is never shared with any advertisers.
05Cookies & Tracking Technologies
Protogel The platform uses cookies to function properly and enhance your experience. Cookies are small text files stored in your browser.
Cookies We Use:
- Essential cookies: Essential for login sessions and security — these cannot be disabled.
- Functional cookies: Used to remember your preferences and settings.
- Analytics Cookies: To understand which pages are visited most, without identifying individual users.
- Security Cookies: Used to prevent fraud and automated attacks.
You can disable non-essential cookies through your browser settings. Note that doing so may affect the functionality of certain features on the platform.
06Data Storage & Security
Protogel Industry-standard security measures are used to keep your information protected.
- Encryption: All data is encrypted in transit and at rest using TLS/SSL technology.
- Access Control: Only authorized personnel have access to specific data.
- Firewall & Monitoring: Servers are monitored 24/7 with automated alerts triggered by any suspicious activity.
- Regular Backups: Regular backups are performed to keep your data safe.
- Two-Factor Authentication (2FA): We recommend enabling 2FA to add an extra layer of security to your account.
Data retention period: Your data is retained for as long as your account remains active. Following account closure, certain information may be kept for up to 5 years to meet legal obligations, after which it will be permanently deleted.
In the event of a data breach, we will promptly notify affected users and take the necessary steps.
07Your Rights
ProtogelAs a user, you have several important rights regarding your personal data.
Right to Access
You may request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to erasure
Under certain circumstances, you may request that your data be deleted.
Right to Restrict Processing
You may request that your data no longer be used for specific purposes.
Data Portability
You may request a download of your data in a structured format.
Right to Object
You may object to receiving marketing communications.
To exercise these rights support@protogel.bestEmail us at. We aim to respond within 30 days.
08Children's Privacy
Protogel Strictly does not serve anyone under the age of 18. We do not knowingly collect personal information from minors.
If a minor has accidentally created an account and we become aware of it, that account and all associated data will be deleted immediately.
If you believe a minor has created an account on Protogel, please support@protogel.bestContact us at.
09Policy updates & contact
Protogel This privacy policy may be updated when necessary. If changes are made:
- The updated date at the top of this page will reflect any changes.
- You will be notified by email of any significant changes.
- A notification will be displayed on the platform.
For any questions or concerns about our privacy policy, please get in touch with us:
- Email: support@protogel.best
- Live chat: Available on the platform 24/7
Thank you for reading this Privacy Policy. ProtogelKeeping your information safe is our responsibility, and we are committed to fulfilling it.