Opening an account with Protogel is simple and completely free. on the registration page Go to the registration page and fill in your name, mobile number or email, and a strong password, then submit the form — your account will be created instantly. The whole process takes just 2–3 minutes.
No. Under Protogel's policy, each person may only operate one account. Attempting to create multiple accounts may result in all accounts being closed and balances forfeited.
Yes, email verification is required for account security. After registration, a verification link will be sent to your email — simply click it to activate your account. If you don't see the email, check your spam folder.
Once logged in, you can update your mobile number, address, and certain details from your profile settings. To change your name or date of birth, you'll need to complete KYC verification and contact support.
To close your account, email support@protogel.best or let us know via live chat. If you have a remaining balance, please withdraw it first. Account closure requests are typically processed within 24 hours.
Deposits & Withdrawals
You can deposit at Protogel via Mobile Pay, Nagad, Rocket, Upay, or direct bank transfer. Any of these methods will work — all are fast and secure.
The minimum deposit at Protogel is ৳500. Amounts below this cannot be processed. There is no set maximum deposit limit — for large amounts, please contact support.
Withdrawals via mobile banking (Mobile Pay, Nagad, Rocket) are usually processed within 15–30 minutes. Bank transfers may take 1–3 business days. Completing KYC verification helps speed up the process.
Wait 5–10 minutes first. If the balance still hasn't updated, email support@protogel.best or contact us via live chat with a screenshot of your payment and the transaction ID. We'll get it sorted quickly.
Standard accounts can withdraw up to ৳50,000 per day. VIP members have significantly higher limits. For large withdrawals, please notify support in advance.
Bonuses & Promotions
A welcome bonus will be credited automatically when you open a new account and make your first deposit. Check the promotions page for bonus amounts and terms. Register Now and claim your bonus.
Each bonus has its own wagering requirements, typically between 10x and 30x. This means you need to place a specified amount in bets before you can withdraw the bonus. Make sure to read the terms carefully when claiming any bonus.
Free bets are added to your account automatically. When placing a bet, select "Free Bet" from the payment options. If your free bet wins, the profit — excluding the original stake — will be credited to your balance.
A set percentage of losses over a given period is returned to you as cashback. Cashback is typically calculated weekly or monthly and credited directly to your account.
Betting Rules
log in and Betting or Sports Events Go to the page. Choose a match or event you like, review the odds, enter your stake, and click "Confirm Bet". That's all it takes.
Yes, Protogel offers live (in-play) betting. You can place bets with real-time odds while a match is in progress. Odds change fast in live betting, so make your decisions quickly.
Once a bet is confirmed, it generally cannot be cancelled. However, if the Cash Out option is available, you can settle your bet before the match ends under specific conditions.
Protogel uses decimal odds format. For example, odds of 2.50 mean a winning ৳100 bet returns ৳250 in total (a profit of ৳150). Higher odds mean a lower chance of winning but a bigger reward. Betting Tips for full details.
Games & Casino
Protogel offers slots, Live Casino (roulette, blackjack, baccarat), table games, virtual sports, and much more. on the Games page Browse the full list of games.
Start by checking your internet connection. Clear your browser's cache and cookies, then refresh the page. If the issue persists, try a different browser. If you're still having trouble, contact support.
RTP (Return to Player) is the percentage of total wagers a game returns to players over time. For example, a 96% RTP means you get back an average of ৳96 for every ৳100 wagered. Games with a higher RTP are generally more favourable to players.
New games are added to Protogel almost every week. To see the latest additions, on the New Games page go there now. New game launches often come with special bonuses too.
Security & Verification
KYC (Know Your Customer) is the identity verification process. You'll need to upload a photo of your national ID or passport along with a selfie. This keeps your account secure and speeds up withdrawals.
on the login page Click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use it to set a new password.
Use a strong, unique password. Keep two-factor authentication (2FA) enabled. Never share your password with anyone. Avoid logging in over public Wi-Fi. If anything seems suspicious, contact support immediately.
Change your password right away and email us at support@protogel.best. Our security team will investigate your account and temporarily lock it if needed to prevent further harm.
VIP & Loyalty Program
Points accumulate automatically as you bet and play regularly. Once you reach a certain points threshold, you move up to the next VIP tier. For more details, VIP page here.
VIP members enjoy higher bonuses, faster withdrawals, a dedicated account manager, exclusive event invitations, higher deposit/withdrawal limits, and special promotions.